Good morning, thank you for reaching out regarding Google Apps Manager.  Information about the issue you described can be posted on the Google Apps Manager Google Group Forum at the link below; 


https://groups.google.com/forum/?hl=en&fromgroups=#!forum/google-apps-manager

Most of our customers prefer the free version of support so we encourage Google App Manager users to reference the Google Group forum for their support needs first. Any additional inquiries can be addressed by purchasing GAM consulting with Dito Support.

Thank you for your interest in the Google Apps Manager!